Once you have placed an order with us, you will receive an email, primarily to confirm your payment method and the items ordered.
Product Availability & Online Pricing
All products on our website are subject to availability and all prices are subject to change without prior notice. We make every endeavour to ensure that product prices and availability are correct on the website however please bear in mind that mistakes can happen.
The manufacturer may change the specification of certain components at any time. Published specifications for all bicycles are as accurate as possible, but on occasions there may be minor variations on the published specifications.
Delivery Standard Orders
Once you have placed an order with us we will despatch the item within 3-7 working days if it is in stock. If your item is not in stock, we will inform you of when you can expect delivery. We strongly advise you to keep all packaging and documents in case they are needed at a later date.
Delivery Custom Orders
Where the factory specification is changed using the AVE e-bike configurator tool your order becomes a custom order. Where a custom colour is selected our scheduled dispatch time will be within 28 days from the date of placing your order.
IMPORTANT DELIVERY ADVICE
It is the buyer's responsibility to obtain insurance for goods in transit. We strongly advise you to obtain insurance for valuable items.
- Please do not accept delivery from the courier if you judge that the package and contents have been damaged.
- Please do not sign for a package as damaged even if the driver asks you to do so. Signing for damage often voids any liability of the shipping company and will also void the insurance covering that consignment.
If you accept a damaged shipment we will not be able to make a claim, so please be sure that it is in good condition before signing for it.
Shipping & Handling
Electric Bikes – if shipping is required
We deliver our electric bikes to all states and territories in Australia. Electric bikes are classified as sensitive freight due to the battery and require care in transit. We use specialist freight companies. Shipping times vary depending on where you live however we aim to deliver within 3 – 7 working days.
Accessories & Parts
Delivery to all states and territories in Australia is primarily via Australia Post. Please allow 3-7 working days for delivery of your purchase from time of payment.
- Full payment of the purchase price, including relevant delivery fees, is to be received before despatch.
- Delivery is via Australia Post or in some cases courier companies. Local store pick up is available for free.
We accept payment online via Paypal or with credit and debit cards.
Privacy & Security
Your privacy and the security of your personal information is important to us. The information collected from this site and/or during the ordering process will be used to respond to your inquiry or to fulfill your order. Your information will be kept strictly confidential and will never be sold or rented.
Refund & Returns
As a consumer you are protected by Australian Consumer Law which states that we are not required to provide a refund or replacement item if you change your mind after your make a purchase. Our policy is:
- We do not provide refunds or returns for change of mind on electric bicycles, sale and financed items.
- We do not provide refunds or returns for change of mind on accessories after 7 days for purchases in-store or ten days for purchases on-line. This is from date of purchase.
- We do not refund delivery fees.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of AVE Bicycle Company PTY LTD or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of AVE Bicycle Company PTY LTD, with copyright authorship for this collection by AVE Bicycle Company PTY LTD, and protected by international copyright laws.
AVE Bicycle Company PTY LTD's trademarks and trade dress may not be used in connection with any product or service that is not AVE Bicycle Company PTY LTD's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits AVE Bicycle Company PTY LTD. All other trademarks not owned by AVE Bicycle Company PTY LTD or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by AVE Bicycle Company PTY LTD or its subsidiaries.
License and Site Access
AVE Bicycle Company PTY LTD grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of AVE Bicycle Company PTY LTD. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of AVE Bicycle Company PTY LTD.
You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of AVE Bicycle Company PTY LTD and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing AVE Bicycle Company PTY LTD's name or trademarks without the express written consent of AVE Bicycle Company PTY LTD. Any unauthorized use terminates the permission or license granted by AVE Bicycle Company PTY LTD.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of AVE Bicycle Company PTY LTD so long as the link does not portray AVE Bicycle Company PTY LTD, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use AVE Bicycle Company PTY LTD logo or other proprietary graphic or trademark as part of the link without express written permission.
This site is provided by AVE Bicycle Company PTY LTD on an "as is" and "as available" basis. AVE Bicycle Company PTY LTD makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. Your use of this site is at your sole risk.
- Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law.
- You are entitled to have the goods repaired or replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.
- Full details of your consumer rights may be found at www.consumerlaw.gov.au
Limitation of Liability
No condition in this agreement shall limit or exclude any guarantees, warranties, representations or conditions implied or imposed by law. To the full extent permissible by applicable law, AVE Bicycle Company PTY LTD disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. AVE Bicycle Company PTY LTD does not warrant that this site, its servers, or e-mail sent from AVE Bicycle Company PTY LTD are free of viruses or other harmful components. AVE Bicycle Company PTY LTD will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Modification and Severability
We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.