Warranty Terms and Procedure

Register now to secure your e-bike extended warranty

Your e-bike is automatically covered by a statutory warranty and consumer law based on your country of purchase.

In addition to your statutory warranty AVE offers a manufacturers warranty on the battery of two years.  AVE guarantees that your e-bike battery will still give a capacity of 60% after two years from the date of purchase, or 500 full charge cycles (whichever happens first).

In addition to your statutory warranty AVE also offers an extended warranty on all of its e-bikes, to all new AVE customers who meet the following conditions:

  • You are the first owner of the e-bike
  • You are able to present an original purchase receipt as your proof of purchase from an authorised AVE Experience Centre
  • Your e-bike has been regularly serviced in accordance with those intervals outlined in table A, by an approved AVE Experience Centre (AEC), or BOSCH/Panasonic e-bike approved service centre
  • You have kept evidence of the service/maintenance work completed, in the form of original receipts 
  • You have completed the registration of your e-bike on www.avebikes.com within 4 weeks of purchase

 

Table A – e-bike Service/ Inspection Intervals*

Km Travelled / Elapsed time since last service

Service Type

500Km / 4 weeks from purchase

Post purchase Inspection

2500Km / 6 months

Standard Service

Laptop diagnostic report, frame/fork inspection, service of brakes, drivetrain, wheels, bearings, pivots, firmware update where applicable)


*Wear and tear components (brakes, tyres, wheels, spokes, chain, cassette, bearings) could be subject more frequent service intervals depending on usage and riding conditions

Your e-bike extended warranty

3-year e-bike motor and battery warranty

AVE warrants that your e-bike battery will still give a capacity of 50% after three years from the date of purchase.  Battery capacity will be tested and determined on manufacturer approved diagnostic systems from BOSCH or Panasonic, and completed at an approved AVE Experience Centre.

AVE warrants to the original owner that the e-bike drive unit of this AVE e-bike purchased from an authorised AVE Experience Centre (AEC) shall be free of defective materials or workmanship for a 3-year period

10 year or 100,000Km e-bike frame warranty*

 

AVE warrants to the original owner that the frame of this AVE e-bike purchased from an authorised AVE Experience Centre (AEC) shall be free of defective materials or workmanship for a 10-year period or 100,000KM (whichever happens first)

*Carbon frames will be subject to a 5 warranty period

Exclusions

The warranty duration is not extended by any warranty service completed during the warranty period.

Damage caused by wear, neglect (failure to maintain and care for the e-bike in accordance with the user manual), crashes, exceeding the load capacity, incorrect assembly and handling.

No warranty claim can be made if the bike is used in any capacity other than its intended use, or If the bike is used in competitions, jumps or is subject to extreme strain of any other type.

 

In the event of a claim

Step 1

Immediately cease use of the bike until it has been inspected by an approved by AVE Experience Centre Technician to avoid further damage or rider risk.

Clean the bike in accordance with the user manual, and photograph the bike from both sides, as well as the current odometer reading.

Collate all documentation to include original purchase receipt and copies of all service and maintenance records.

 

Step 2

Complete the online warranty claim form and submit the requested documentation and information

 

Warranty Registration

Complete the form below to register your AVE e-bike for extended warranty benefits.